Privacy

Scaterna Privacy Policy

This Privacy Policy explains what personal data Scaterna collects from players in the Philippines, how we use it, and the rights you have over your information. Please read this policy carefully before registering or using the platform.

Last updated: June 2025

Contents

Information We Collect
How We Use Your Data
Cookies and Tracking Technologies
Data Storage and Security
Sharing Data with Third Parties
Your Rights as a User
Minor Protection
Policy Updates and Contact

1. Information We Collect

When you register or use the Scaterna platform, we collect several categories of personal data to provide and maintain our services:

Account information: When you register, we collect your name, email address, date of birth, username, and the password you set. This information is required to create and manage your account.
Identity and verification data: To comply with age verification and regulatory requirements, we may ask for a government-issued ID or other identification documents to confirm your identity and eligibility.
Payment and transaction data: We record deposit and withdrawal transactions in Philippine Peso (PHP), including the payment method used, transaction reference numbers, amounts, and timestamps. We do not store your full banking or e-wallet credentials — those are handled by the respective payment providers.
Device and browser data: We automatically collect technical information when you access the platform, including your IP address, browser type and version, operating system, device type, and session data. This helps us ensure the platform works correctly across different devices commonly used in the Philippines.
Usage data: We collect data about how you interact with the platform — pages visited, games launched, session duration, and navigation patterns. This information helps us improve the user experience.
Communications data: If you contact our support team, we retain records of those communications to help resolve queries and improve our service quality.

2. How We Use Your Data

Scaterna uses the personal data we collect for the following purposes:

Account management: To create, verify, and maintain your player account, and to authenticate your identity when you log in.
Service delivery: To provide access to our games, process deposits and withdrawals in Philippine Peso, and ensure the platform functions as expected on your device.
Security and fraud prevention: To detect and prevent unauthorized account access, fraudulent transactions, and violations of our Terms and Conditions.
Customer support: To respond to your inquiries, investigate complaints, and resolve account or transaction issues.
Regulatory compliance: To meet obligations under applicable laws, including age verification, anti-money laundering (AML) requirements, and record-keeping regulations.
Platform improvement: To analyze usage patterns and technical performance data so we can improve the platform's speed, layout, and game experience for Filipino players.
Communications: To send you account-related notifications such as deposit confirmations, security alerts, and policy updates. We do not send marketing messages without your consent.

We process your data only to the extent necessary for the purposes listed above. We do not sell your personal data to third parties for their own marketing purposes.

3. Cookies and Tracking Technologies

The Scaterna platform uses cookies and similar tracking technologies to operate correctly and provide a consistent experience across sessions. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a visit. Without these, the platform cannot operate.
Functional cookies: Used to remember your preferences, such as language settings or previously viewed game categories, so you don't have to re-select them each visit.
Analytics cookies: Used to collect aggregated, anonymized data about how users navigate the platform. This helps us identify performance issues and areas for improvement. We do not use analytics cookies to track you across unrelated websites.

Most browsers allow you to control or delete cookies through their settings. Please note that disabling essential cookies may affect your ability to log in and use the platform. For detailed guidance on managing cookies, refer to the help documentation of your browser.

4. Data Storage and Security

Your personal data is stored on secure servers with access controls in place to limit who can view or process it. We use industry-standard security measures including encrypted data transmission (HTTPS) and access authentication to protect account information and transaction records.

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law or for legitimate business purposes such as dispute resolution and regulatory reporting. If your account is closed, we will retain your data for the legally required period before securely deleting it.

Payment transaction data, including PHP deposit and withdrawal records, is retained in accordance with financial record-keeping regulations applicable in the Philippines. Scaterna does not store complete payment credentials — only transaction references and summary data necessary for account reconciliation and support.

While we take reasonable and appropriate steps to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, please contact [email protected] immediately so we can take action.

Scaterna does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share your data only in the following limited circumstances:

Payment processors: When you make a deposit or withdrawal, your transaction details are shared with the relevant payment provider (such as GCash, Maya, or a bank) to process the transaction in Philippine Peso. These providers operate under their own privacy policies and security standards.
Identity verification services: If we use a third-party service to assist with age verification or identity checks, your submitted documents may be processed by that service for the sole purpose of verification.
Regulatory and legal authorities: We may be required by law to disclose personal data to government agencies, regulators, or law enforcement in the Philippines in response to a valid legal request or as required by applicable regulations.
Service providers: We may share limited technical data with trusted service providers who assist in operating the platform (such as hosting, security monitoring, or analytics). These providers are contractually bound to use the data only for the specified purpose and to maintain appropriate security standards.

In all cases, we limit the data shared to what is strictly necessary for the purpose at hand.

6. Your Rights as a User

As a registered player on the Scaterna platform, you have the following rights regarding your personal data:

Right to access: You may request a summary of the personal data we hold about you at any time by contacting our support team.
Right to correction: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct it. Some details can be updated directly from your account settings.
Right to deletion: You may request that we delete your personal data. We will comply where we are not legally required to retain it. Note that we must retain certain transaction and identity records for regulatory reasons even after account closure.
Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a concern is being investigated.
Right to data portability: You may request a copy of your personal data in a commonly used format where technically feasible.

To exercise any of these rights, contact our support team at [email protected] with your account username and a description of your request. We will respond within a reasonable timeframe. You can also visit the FAQ page for general guidance on managing your account.

7. Minor Protection

The Scaterna platform is strictly for users aged 18 and above. We do not knowingly collect personal data from minors. Registration requires users to confirm that they are at least 18 years old, and we may request age verification documents at any time to confirm this.

If we discover that a user under the age of 18 has registered an account, we will immediately suspend the account, delete the associated personal data to the extent permitted by law, and void any transactions made. If you believe a minor has created an account using your details or without proper consent, please contact [email protected] immediately.

Parents and guardians are encouraged to monitor the online activities of minors and to take appropriate steps to prevent access to online gaming platforms. For more information on safe gaming practices, see our Responsible Gaming page.

8. Policy Updates and How to Contact Us

Scaterna may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable law in the Philippines. When material changes are made, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email.

We recommend reviewing this Privacy Policy periodically. Your continued use of the Scaterna platform after any updates are published constitutes your acknowledgment of the revised policy.

If you have questions about this Privacy Policy, how we handle your personal data, or would like to exercise any of your data rights, please contact our support team directly:

Email: [email protected]
Support hours: Available 24/7 via live chat on the platform
FAQ: Visit our FAQ page for answers to common questions

We take privacy seriously and will do our best to address your concern promptly and fairly.

Questions or Ready to Play?

Manage Your Scaterna Account or Get Help

Log in to your account to review your data, or visit the FAQ for answers to common privacy and account questions. New to Scaterna? Registration is free and open to Filipino players aged 18 and above.